Determining your ICP.

V01. l Q1 2023

Updated over a week ago

Binox does 2 things well: lead generation and all-in-one CRM. The motivation behind our solution is to assist fellow MSPs in converting as many opportunities as possible. We have developed a platform that integrates all the necessary tools to achieve these goals. However, there is a key element crucial for successfully converting opportunities, and that is identifying your Ideal Client Profile (ICP).

Creating an outbound marketing and sales strategy can be challenging for MSPs of any size, but we are here to assist you! First, we need to define your ICP (Ideal Client Profile).

An 'Ideal Client Profile' is a comprehensive description of the characteristics of a business's most valuable customers. By understanding these customer characteristics, a business can concentrate its marketing efforts and allocate resources effectively to attract and retain them.

Step 1: Define your Demographics

"Demographics" are statistics that represent populations and their characteristics or attributes. Demographic analysis is the study of a population based on factors such as:

  • Age

  • Gender

  • Geographic location and time zone

  • Economic status or income level

  • Business type or industry

  • Business size/revenue

  • Business maturity

  • Occupation or title

It is crucial to understand the business demographics your marketing is targeting and to consider the needs of your Ideal Client Profile (ICP) and how you can meet their demands.

For example, a business may discover that its ideal customers are primarily males aged 25-40 working in a specific industry with decision-making roles within a company. This information can then be used to target marketing efforts towards these specific demographics.

For marketers, demographic segmentation is significant, but B2B marketers require firmographics for further customer classification.
​Step 2: Define your Firmographics
Firmographic segmentation involves categorizing B2B clients based on attributes related to their company or organization, such as:

  • Industry

  • Location

  • Annual revenue

  • Company size

  • Company type

  • Employee/executive titles

Other firmographic attributes may be relevant to your business or industry. On Binox Lead Generation, you can search for any of these firmographics.
See the example below:

Step 3: Ideal Client Behavior

For our third step, we need to focus on studying our customers' behavioral profiles. In other words, we need to understand how and when they make decisions, as well as why, when, and what they purchase. This involves comprehending how their actions are related to your offers and products.

Examples of behavioral considerations include:

  • Internal marketing data, such as email open rates, blog post traffic, social media likes, and social media shares.

  • Listening to feedback from your current customers regarding their experiences with your products and services. Ask yourself: Why do loyal clients stay, and why do new clients decide to purchase your products and services?

  • Reviewing spikes in sales numbers to understand what drove their increase and to improve your marketing strategy.


In conclusion, 'Binox CRM' can serve as a valuable tool for businesses seeking to identify and target an ideal customer profile. Through the collection and analysis of customer data, businesses can gain insights into the characteristics of their most valuable customers. These insights can then be used to tailor marketing efforts and personalize communication, resulting in a more efficient use of resources and, ultimately, increased sales and revenue.

For more information and tutorials, visit our Help Center.

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